Cancellation conditions

In case something comes up

What if things suddenly change and your holiday cannot go as planned? Cancellation is always inconvenient - for you and for us. Below you will find our cancellation policy. Please note that we can only accept written cancellations.

Cancellation conditions winter 2022/23

Period Costs
up to 30 days before arrival free of charge
up to 7 days before arrival 70% of the room rate
within one week of your arrival date 90% of the room rate
in case of no-show or early departure 100% of the room rate

Cancellation conditions as of 28.05.2023

Unless otherwise agreed in writing, the Contractual Conditions of apply to our guests ÖHV (Austrian Hoteliers Association) in the currently valid version.

  • You can cancel free of charge up to 60 days before the start of your holiday.
  • Up to 1 month before the start of your holiday we charge 40% of the package price,
  • up to 1 week before arrival 70%
  • after that 90% of the package price

We would like to point out that the 14-day right of withdrawal according to § 18 Para. 1 Z10 FAGG does not exist.

Cancellations are only valid in writing or by email, the deposit will be retained as a cancellation fee.
To protect yourself, we recommend to settle a travel cancellation insurance.

A booking via e-mail is considered a fixed reservation.

Safety for your journey

Take out travel insurance now!

Even if you don't want it, something can always come up before the start of your holiday. It is very important to us that our guests are happy and we constantly strive to ensure their satisfaction.

We therefore recommend that you take out hotel cancellation insurance.
In the case of early departure and mountain rescue (incl. helicopter rescue), we recommend the Hotelstorno Plus,but also the extensive Hotelstorno Premium. You are welcome to take out insurance (incl. accident benefits) via the link.

A high level of customer satisfaction, quick and easy processing of claims and 24-hour availability are just a few good reasons in favor of travel insurance.

You can insure your most beautiful time of the year with just one click!